OUR POLICIES

Order Information

Orders may be placed online, by phone, or mail.
To purchase by phone contact us at (888) 614-7175.
Mail orders: Unearth Malee, 1326 Monte Vista Avenue, Suite 2, Claremont CA 91786
All orders will be processed as soon as possible and shipped out within 3-5 business days. We will contact you in the event that there is a delay.

 

Shipping Policy

Our preferred shipping method is United States Postal Service, Priority or First Class Mail. Orders are processed and shipped out within 3-5 business days.  Currently we offer a flat rate shipping charge of $6.95.  Our rates are subject to change according to the current USPS rate.

For our shipping supplies, we try our best to reuse packaging received from our suppliers. Otherwise shipping supplies are either provided by the USPS (flat rate envelopes and boxes) or are manufactured of recycled material.

Important UPDATE for OUR CUSTOMERS IN CANADA:
Due to the labour dispute at Canada Post, we will not be able to ensure delivery on shipments sent out past the last ship dates suggested by Canada Post. Consult the Canada Post strike updates page to view the last day to ensure delivery for each shipping service.
Visit the Canada Post press page for other news related to the strike: www.canadapost.ca/web/en/pages/aboutus/mediacentre/default.page 

 

Payment Options

Currently we accept Visa, Mastercard, Discover, and American Express all through a Paypal checkout system. Paypal accounts are not required for checkout. We also accept personal checks, and money orders. Please mail to:Unearth Malee, 1326 Monte Vista Avenue, Suite 2, Claremont CA 91786

 

Returns

Prior to shipping we inspect all packages to ensure that items are sent with care. If any item is damaged during shipment, please contact us within 30 days and we will gladly offer a replacement. Due to the nature of the product we cannot accept returns. Customer satisfaction has always been very important to us; please contact us with any issues concerning your order.

 

Wholesale

If you would like to receive information about carrying Unearth Malee products, please contact us at iris@unearthmalee.com.

 

Privacy Policy

 

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

 

By e-mail: Info@unearthmalee.com
By Phone: (888) 614-7175
We reserve the right to make changes to this policy. Any changes to this policy will be posted.